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Moving FAQs

What does time travel mean?

Travel Time is the time from our office to your location and back to the office that one time fee covers for fuel, mileage etc.

Do we have insurance?

Every move is covered with limited liability coverage and provide with 1.30/kg at no extra cost. This is basic protection meant for moves already protected through other home owners insurance coverage or lower value moves.

Loss protection :Most popular are $200 loss protection covers up to $20000 with $200 deductible. Replaces or repairs items at value or at $11/kg. A list of all items require to be mailed along with declared value.A $75 admin fee applies, items will be inspected on moving day and any pre-exisiting damages will be notified ncludes a drywall treatment with no deductible.

Loss replacement :$30/hour surcharge per item will be insured up to $2400. Additional coverage may be purchased on request. This coverage has $250.00 deductible per item.

Goods packed by customers are not insured under insurance policy, this can not be proven that items were in good condition before the moving. You are only fully covered if packing is performed by us otherwise the insurance will only cover your furniture.